Business Solutions

Say goodbye to IT support. Say hello to IT management.

The On Call Difference:
While the typical IT support company is calculating hours and figuring out new and impressive ways to charge you more when things break, we are finding ways to help your business be more profitable by preventing problems before they happen. The concept takes a proactive approach to managing your IT as opposed to reacting to it.
It all starts with our free business assesment where one of our experts will come out to your business and do a complete review of your system, make recommendations based on their findings and explain which one of our plans is the best for your business needs and budget. Included in all of our IT Management plans are the following valuable services (click on each one to learn more about it):

• Complete System Alignment

  The first step in managing the way your company's IT is handled is to create a standardization scheme to make all computers on the network act the same and ensure that all updates are complete, local virus protection is in place, all servers are configured correctly, and that the entire system as a whole functions in a uniform fasion in order to keep any abnormalities in the system from creating problems resulting in system down time and lack of productivity.
  
  

• Access To Our Virtual Support Agent Service

  One of the major issues with using the typical IT support company is that when an employee has an issue they often must go to a central point of contact, usually the office manager, who then must stop what they are doing and asses whether or not a call should be placed to a technician. This becomes very disruptive to normal work flow and disrupts not only that employee, but also at least one other person in the office who must then make a decision as to whether that issue is even worth the fee of a service call.
  
  With our VSA Service each employee has access to independantly place a support request and one of our engineers will work directly with that employee to fix the problem, often being able to resolve the issue in minutes via remote access or phone support as opposed to having to wait hours for a technician to become available and make an on-site appearance. Best of all, with our VSA service there is no per incident fee, it is all included in your monthly service agreement!
  
  

• Virtual CIO Service

  With our Virtual CIO (Chief Information Officer) Service there is no longer a need to hire expensive independant consultants to help you solve your IT problems. Instead, On Call Computer Solutions LLC has qualified CIO's on staff ready to meet with your management to help you make important technology related business decisions whenever you need us.
  
  Our CIO's understand how to work within budgets, balance priorites, and maximize technology within your business. In addition if you are looking to innovate or streamline part of your business just schedule a meeting with your virtual CIO and get some advice.
  
  The job of our Virtual CIO's is to stay on top of the cutting edge of technology and business trends and always come prepared with all of the tools necessary to help our clients advance their business to the next level and create competitive advantages.
  
  In addition all virtual CIO meetings are held in the strictest of confidentiality and can be held either at your office or in our executve confrence room. Best of all, our virtual CIO service is free of charge with your monthly service agreement!
  
  

• Off Site Backup

  We have partnered with The Planet, the number one privately held dedicated server hosting facility in the world to deliver superior off site backup technology to your business. The Planet is also the most secure non-military data storage facility in the world and provides secure storage for all of our clients off site backup data.
  
  Why use off site backup? With traditional backup tapes statistically having nearly a 50% failure rate between user error and physical failure the next best alternative is backup using hard drives. The problem with hard drives is that they must be plugged in all of the time like the computers, which makes them susceptable to lightning/surge failure, physical failure, and failure due to natural disaster.
  
  While the speed of using hard drives cannot be beat, an off site backup eliminates the chances of simultaneous physical failure due to lightning/surge failure, physical failure, and failure due to natural disaster.
  
  Our off site backup service goes one up on our competition by being backed up to two geographically seperate locations on different backup servers. This strategy combined with The Planet's 100% network up time means that when you have a disaster and need your data back right now, you can get it back without issue. That's piece of mind your business can't live with out. Best of all, your off site backup is included with your monthly service agreement!
  
  

• On Site Backup

  While off site backup is a recommended necessity for any business, having a good on site backup is even more crucial. We have found that having both an on site and off site backup solution creates an ideal scenario of multiple backups combined with the ability to restore very quickly from an on site in house hard drive based backup in the event of deleted files or non-natural disaster related physical failure. Our on site backup system includes both the hard drive and specialized backup software based on your company's needs. Both the hardware and software come at an additional price, however setup is included with your monthly service agreement and is recommended for all companies regardless of size.
  
  

• Spam and Virus Filtering

  On Call Computer Solutions LLC gives your company the ability to place all of it's technology under the management of our engineers including internet based virus and spam filtering.
  
  Using open source technologies we have the ability to implement a very inexpensive enterprise class virus and spam filtering system which greatly reduces problems on the network by stopping incoming problems before they ever get into your network.
  
  The only cost associated with this service is the hardware itself (typically a $1500.00 network appliance).
  
  In addition to virus and spam filtering, there are other services such as network cacheing (which can dramatically speed up internet browsing) that can be configured on the appliance as well. Setup, monitoring, and configuration is included with your monthly service agreement.
  
  

• Email and Website Hosting

  On Call Computer Solutions LLC can also manage your company's website, website hosting, and email services. By placing all of your technology related services under one roof management becomes far easier and all of the confusion related to web hosting services is eliminated. Best of all, these hosted services will be combined into your monthly service agreement, just one more way in which On Call Computer Solutions LLC is making it easier for you to do business.
  
  

If you are tired of constantly having to worry about your IT expenses or your current support company just isn't providing a level of service that blows your mind, it is time to experience the difference of proactive management with On Call Computer Solutions LLC. Give us a call right now (850)-224-1008 and speak with a member of our sales team to schedule your free business assesment now.